配送ポリシー
Shipping and Returns
Shipping
We are thrilled to offer FREE shipping on all orders to the US!
Order Processing Time
- Orders are typically dispatched within 2-5 business days (excluding weekends) from our Illinois warehouse or our ceramic studio in Turkey.
- Due to high demand, some items may require up to 2 weeks for shipping.
- Need it sooner? Message us on Instagram @enjoyceramicart, and we’ll do our best to assist!
Estimated Shipping Times
We ship via USPS, UPS, FedEx, and DHL using expedited or express shipping for all order sizes.
- United States: 3-7 business days
- Canada: 4-8 business days
- Australia: 6-9 business days
- Qatar: 4-8 business days
- Japan: 6-8 business days
- France: 3-5 business days
Note: Postal services do not accept PO boxes as delivery addresses.
International Shipping
We ship worldwide! Please note that international shipping does not include taxes, duties, customs, or VAT fees. Customers are responsible for any additional charges.
Return Policy
At Enjoy Ceramic Art, we want you to love your handcrafted pieces. If you’re not completely satisfied, here’s how we can help:
- 30-Day Return Window: Returns or exchanges are accepted within 30 days of receiving your order.
- Condition: Items must be unused, unwashed, and in original packaging.
- Free Returns (US): For US customers, return shipping is free. A pre-paid return label will be provided.
- International Returns: Customers outside the US are responsible for return shipping costs.
Refunds
- Refunds are processed after inspecting returned items.
- If reduced-rate shipping applied to your order, the original shipping cost will be deducted from your refund.
Need help with a return? Email us at support@enjoyceramicart.com, and we’ll guide you through the process.
FAQs
Q: How do you package and ship your products?
A: We use secure bubble wrap and sturdy boxes.
Q: What countries do you ship to?
A: We ship to the US, Canada, Australia, Netherlands, Qatar, Israel, Saudi Arabia, and more.
Q: My item was damaged. What do I do?
A: Report damages within 48 hours of delivery with photos and your order number to support@enjoyceramicart.com.
Q: My order says delivered, but I haven’t received it.
A: Follow these steps:
- Verify the shipping address.
- Check with neighbors or household members.
- Contact your local post office for more details.
Still need help? Email us at support@enjoyceramicart.com.
Questions? We’re here for you!
For more details, email us at support@enjoyceramicart.com.